IST-670
MS
Evaluation of Information Services
(DE) Domain Elective
Theory: 3 Cr. Hrs
Total: 3 Cr. Hrs
Information Services and Systems: An Overview; Delivering Satisfaction and Service Quality: Understanding customer-service, service-quality, and customer-satisfaction; Methodological issues in evaluation/performance studies; Sampling; Designing experimental studies, survey research; Value issues: external validity, outputs, inputs, impacts, etc. Framework for improving Service Quality & Customer Satisfaction over time; Qualitative measures (Case studies, Observation studies, Interviewing, Focus group interviews, etc.) used in evaluation; Satisfaction: measurement and evaluation.
In Programmes
MS
MS (Information Science & Technology)
Electives Pool —
Elective (Current Scheme)